What are you doing (ingame) now?

[Trinity Star]

Another nice payday...

[JustSomeGuy]

Today I called Frontier Deveopements. It was 5:30 am here in Virginia and it was 10:30 am out their way. They don't have an telephone support its only via the internet. However, the woman I spoke to was very sympathetic and gave me her personal company email and asked me to forward all correspondence to her so she could pass it on to the support supervisor. She also gave me the email address for the tier 2 support team support@zaonce.net and asked me to forward to them all correspondence.

Exactly 45 minutes after calling I was contacted by someone that assured me they would get to the bottom of it. I'd really like to resolve this and I am very tenacious and won't stop at anything to get what I feel I deserve. I would book a flight to the UK and speak to them directly if it came to that.

This sounds very promising to me too. Sounds like someone finally started looking into it. I hope things work out for you, and soon.

Looks like someone in the FD CS is going to get a memo soon

Hehe he will deserve it

I hope they throw in something extra from the store for you because of all this. I know they don't have to, but it would be a nice thing to do in this case.

[FCB1891]

Bought me an Anaconda yesterday, changed to setup for trading. It really takes getting used to flying something where you sit somewhere halfway the middle instead of the front.

[TorTorden]

I hope they throw in something extra from the store for you because of all this. I know they don't have to, but it would be a nice thing to do in this case.

Ditto, this is kind of ridiculous.
I have only needed to contact few support once and that was for a hiccup between the many stores I had to run through due to FD store forwarding to steam forwarding to Mastercard, back to steam back to FD store and I got double dipped for my vulture paint packs.

I sent a ticket saying I'd happily swap one of those for a python pack and not 15 minutes later it was sorted and I had the python paints available.

[Schmobius]

I'm having an ED break to play Rise of the Tombraider. I burnt myself out empire ranking and need a week off to do something else before I return. ED is a long term game and I need to slice it up at times. Especially as I need to Fed rank but just cant bring myself to do it. So I am not going to. I'll do the feds the long way I think.

When I return I might just take the asp to Sag A as Ive not done much exploring in the game.

I need a better joystick too, the X55 hurts my wrists when I pew pew. I broke them both, twice due to a myopic car driver on one occasion and a suicidal 18st pedestrian on the other. So I suffer from achey bones. Thus I am in search of a better joystick that doesnt hurt my wrists. The x55 is too stiff to yaw. Maybe pedals...

As someone with an X55, I may as well mention that I tend to reverse the normal config for yaw and roll. I.E., I use twist to roll, sideways on the stick to yaw. I think of it like riding goofy-foot on a skateboard or snowboard (even though I don't use that stance on either.)

I do that mainly because a roll to turn makes less sense to me in space than it does in atmosphere, but I'm mentioning it here in case that might work better for you? It might make it worse, but could be worth a shot.

[Schmobius]

Today I called Frontier Deveopements. It was 5:30 am here in Virginia and it was 10:30 am out their way. They don't have an telephone support its only via the internet. However, the woman I spoke to was very sympathetic and gave me her personal company email and asked me to forward all correspondence to her so she could pass it on to the support supervisor. She also gave me the email address for the tier 2 support team support@zaonce.net and asked me to forward to them all correspondence.

Exactly 45 minutes after calling I was contacted by someone that assured me they would get to the bottom of it. I'd really like to resolve this and I am very tenacious and won't stop at anything to get what I feel I deserve. I would book a flight to the UK and speak to them directly if it came to that.

I'm happy for you that there seems to be some progress. This kind of mess can really stress a person out more than a video game ought to, so I hope they get it resolved quickly so you can get out from under that, even more than to get you in the air again.

Many of us are waiting for this saga to have a happy ending!

[Black Rose]

Today I called Frontier Deveopements. It was 5:30 am here in Virginia and it was 10:30 am out their way. They don't have an telephone support its only via the internet. However, the woman I spoke to was very sympathetic and gave me her personal company email and asked me to forward all correspondence to her so she could pass it on to the support supervisor. She also gave me the email address for the tier 2 support team support@zaonce.net and asked me to forward to them all correspondence.

Exactly 45 minutes after calling I was contacted by someone that assured me they would get to the bottom of it. I'd really like to resolve this and I am very tenacious and won't stop at anything to get what I feel I deserve. I would book a flight to the UK and speak to them directly if it came to that.

That's great news! It sounds like you have an advocate at FD.... finally.

I hope they get it resolved for you today so that you get back to the fun!

I got a Frontier developer respond to my posts on Steam and I also talked to a Support Manager at FD

The problem has been resolved and it was all my fault

Way back when the game was first announced I opened an acct for that I thought to be for the forums. I created Cmdr Black Rose as my user name and I used an email that always use strictly for forums. Now, allot of companies make a user create an account for a game and another acct for the forums. FD does not do this. There is one account for everything, but I didn't know that.

Ok so I bought Elite Dangerous back in September of 2015 and redeemed the key on the acct I created at FD, the same acct I used for the forums and it worked. But then I thought I needed a seperate acct for the game so I created another one using my regular email. Now when I 1st logged into the launcher I logged in with the 1st email and I set it to stay logged in all the time.

Now fast forward to this passed Friday and I got the horizons dlc and I redeemed the key on the 2nd acct. as I totally forgot about the 1st

Now we all know that Horizons, as DLC will not run without ED base but all that FD could see was Horizons DLC on the acct and as such redeem code loop. Then when I logged off the launcher and tried to log back in I was using the wrong email.

Of course the 1st tier tech support couldn't figure this out even after I sent them both keys for the games.

At any rate it has been resolved and I am actually in game right now

[Kiltrathi]

Hurray, now be careful with those high gravity planets, before you know it, you've run out of sky.

Good to hear it's been resolved.

[Black Rose]

I hope they throw in something extra from the store for you because of all this. I know they don't have to, but it would be a nice thing to do in this case.

Ditto, this is kind of ridiculous.
I have only needed to contact few support once and that was for a hiccup between the many stores I had to run through due to FD store forwarding to steam forwarding to Mastercard, back to steam back to FD store and I got double dipped for my vulture paint packs.

I sent a ticket saying I'd happily swap one of those for a python pack and not 15 minutes later it was sorted and I had the python paints available.

Thats my other issue, I was double charged for Clipper paint schemes and I have to get to Steam first and failing that, FD said they would issue a store credit for me.

[Tifu]

Today I called Frontier Deveopements. It was 5:30 am here in Virginia and it was 10:30 am out their way. They don't have an telephone support its only via the internet. However, the woman I spoke to was very sympathetic and gave me her personal company email and asked me to forward all correspondence to her so she could pass it on to the support supervisor. She also gave me the email address for the tier 2 support team support@zaonce.net and asked me to forward to them all correspondence.

Exactly 45 minutes after calling I was contacted by someone that assured me they would get to the bottom of it. I'd really like to resolve this and I am very tenacious and won't stop at anything to get what I feel I deserve. I would book a flight to the UK and speak to them directly if it came to that.

That's great news! It sounds like you have an advocate at FD.... finally.

I hope they get it resolved for you today so that you get back to the fun!

I got a Frontier developer respond to my posts on Steam and I also talked to a Support Manager at FD

The problem has been resolved and it was all my fault

Way back when the game was first announced I opened an acct for that I thought to be for the forums. I created Cmdr Black Rose as my user name and I used an email that always use strictly for forums. Now, allot of companies make a user create an account for a game and another acct for the forums. FD does not do this. There is one account for everything, but I didn't know that.

Ok so I bought Elite Dangerous back in September of 2015 and redeemed the key on the acct I created at FD, the same acct I used for the forums and it worked. But then I thought I needed a seperate acct for the game so I created another one using my regular email. Now when I 1st logged into the launcher I logged in with the 1st email and I set it to stay logged in all the time.

Now fast forward to this passed Friday and I got the horizons dlc and I redeemed the key on the 2nd acct. as I totally forgot about the 1st

Now we all know that Horizons, as DLC will not run without ED base but all that FD could see was Horizons DLC on the acct and as such redeem code loop. Then when I logged off the launcher and tried to log back in I was using the wrong email.

Of course the 1st tier tech support couldn't figure this out even after I sent them both keys for the games.

At any rate it has been resolved and I am actually in game right now

Fantastic! Welcome back